Students complain about spotty Wi-Fi while administration sees improvements

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Junior Anna Olson and seven other students live in 431 Anderson St. with no Internet connection. Three weeks into the school year, the group have initiated many conversations with the University Help Desk and IT services - but still have no wireless within their home.
A handful of houses on Anderson Street have the same problem, due to no wireless being set up.
DePauw wireless is not extended to these homes. The university instead uses an external company, Cinergy Wi-Fi, to cover the homes on Anderson Street.
Senior Maggie Cohen, and her housemates were informed about this two weeks of communicating with the Help Desk.
Tuesday afternoon Cinergy hooked up their wireless Internet.
The lack of Internet has created quite a problem for students living in these homes and has made it hard to get work done.
"You really need Internet to get any homework done, and it's annoying to have to go to the library for everything," Olson said.
Besides the homes on Anderson Street, all other academic areas and dorms on campus are set up with 100 percent wireless according to James Ketterer, director of Networking, Telecommunication and Technical Services.
Over the past eight months, the university added 100 meters of access points on campus, and 80 of those meters being put in the dorms.
Ketterer said there have only been 10 reports for poor Wi-Fi connections on campus so far this semester.
"This semester has been quieter than the past since we've done a lot of improvements," Ketterer said.
Students on the other hand feel differently.
Residents of dorms such as Longden Hall and Lucy Rowland Hall have complained about slow connections.
Junior Maggie Repko, a Resident Assistant in Longden, has been frustrated by the lack of Wi-Fi in her building.
"I can't understand why we don't have Wi-Fi in the freshman dorms," she said. "Do we seriously have to walk all the way to Roy to do our homework and even then it might not work?"
Daniel Mosbarger, a freshman, has been experiencing slow Wi-Fi connection in Lucy, and says he uses his neighbor's personal router when he's in his dorm.
Freshman Alex Hunter, Mosbarger's neighbor in Lucy, came to school early for football practice and after experiencing slow Internet for a few days talked to his roommate, Jon Good, about bringing a router.
"I'm used to everything being so fast that it was a problem when I got here to have it be so slow," Hunter said.
Ketterer says that wireless connections are going to be better in the common areas of a dorm rather than at the end of the hall or behind a column in a building.
The Help Desk also provides Internet connection cables for students to use to increase their wireless connection if they feel like it is being slow.
However, may students complaining about having Wi-Fi issues around campus often do not report these issues to the Help Desk ­- resulting in the university not being aware that there are in fact wireless issues on campus.